Partnership - at the heart of our philosophy

As a wholly owned subsidiary of BT plc, but operating as a discrete entity within our own right, we are in the enviable position of having retained the flexibility and enthusiasm one would expect from a growing and eager company with the additional benefit of being fully integrated within the BT Group. This relationship allows us to provide our clients with the attention to detail brought by a developing, agile partner with the backing, strength and economies of scale associated with a globally recognised brand such as BT.

We continue to focus heavily on our clients’ requirements and their satisfaction, whilst placing great emphasis on our technological focus, rather than responding to short-term fiscal restrictions or considerations caused by external forces such as stock markets or venture capitalists.

Partnership lies at the heart of BT iNet’s business philosophy. We believe that in order to truly understand our clients’ business, we must align our objectives and culture to integrate with theirs. We provide a seamless service to our clients whilst retaining a unique identity and commitment to service.

One of the key strengths of our organisation is our multi skilled internal resource. We are in the enviable position of being able to guarantee the highest level of technical involvement at all stages of a project. As such, the wealth of skills, expertise and resources available is unmatched. Our locally based personnel enable us to provide clients with resources from design and consultancy through product supply, logistics and installation to full lifecycle support to help protect their investments, infrastructure and develop their networks in line with future business requirements.

BT iNet has a long standing, strategic partnership with Cisco: BT having gold partner accreditation and being the largest UK partner for this manufacturer. Both BT and Cisco have dedicated account management and peer to peer relationships with one another at all levels. When developing and delivering a solution, BT iNet works in close partnership with Cisco Systems utilising experienced technical and commercial resource from both organisations. This relationship, this process and the joint resources of our organisations will be deployed to ensure successful implementation of this project.

We take great pride in our levels of customer care, and our Customer Satisfaction scores are always among the highest achieved from all Cisco partners. We believe this is borne from our attention to detail and the fact that customers have direct access to top technical and board level personnel. Flexibility and responsiveness both lie at the core of our company philosophy.